Terms of Service
These Terms of Service ("Terms") govern your use of the website and services of Empire Facility Solutions Group ("EFSG," "we," "us," or "our"), a DBA and brand of Empire Business Solutions & Advertising LLC. By accessing our website or booking a service, you agree to these Terms.
1. Services
EFSG coordinates residential and commercial cleaning services through qualified independent service providers where applicable. Service availability, pricing, and provider assignment may vary by location and job requirements.
2. Booking and Quotes
Quotes provided online are estimates based on the information you supply. Final pricing may be adjusted if actual conditions differ materially from what was described at booking.
3. Pricing and Payment
You agree to pay the prices presented at the time of booking, including any applicable add-ons and taxes. Payment is processed through our authorized booking and payment platforms.
4. Cancellations and Rescheduling
Cancellation and rescheduling terms are presented during booking. Late cancellations or lockouts that prevent service may be subject to a fee.
5. Satisfaction Guarantee
If you are not satisfied with a completed cleaning, contact us within 24 hours and we will arrange to re-address the affected areas at no additional charge, subject to our service policies.
6. User Conduct
You agree to provide accurate information, safe access to the service location, and a respectful environment for service providers.
7. Intellectual Property
All content, logos, and marks on this website are owned by or licensed to EFSG and may not be used without written permission.
8. Disclaimers and Limitation of Liability
Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, EFSG and Empire Business Solutions & Advertising LLC shall not be liable for indirect, incidental, or consequential damages arising from use of the website or services.
9. Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles.
10. Changes
We may update these Terms at any time. Continued use of the website or services constitutes acceptance of the updated Terms.
11. Contact
Email: info@empirefacilitysolutionsgroup.com · Phone: 914-537-0194