Privacy Policy
Empire Facility Solutions Group ("EFSG," "we," "us," or "our"), a DBA and brand of Empire Business Solutions & Advertising LLC, respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or request our cleaning services.
1. Information We Collect
We collect information you provide directly to us, including your name, address, email, phone number, service preferences, access instructions, and payment details submitted when you request a quote, book a service, or apply to join our provider network.
We may also automatically collect limited technical information such as your IP address, browser type, device information, and pages viewed, in order to operate and improve the website.
2. How We Use Your Information
- To provide quotes, schedule and deliver cleaning services, and coordinate independent service providers;
- To process payments and send booking confirmations, reminders, and service updates;
- To respond to inquiries and provide customer support;
- To review and process contractor applications;
- To improve our website, services, and operations; and
- To comply with legal obligations.
3. Service Providers and Third Parties
We use trusted third-party platforms to operate our business, including our online booking and scheduling provider (BookingKoala) and payment processors. These providers access only the information necessary to perform their functions. We do not sell your personal information.
4. Cookies
Our website may use cookies and similar technologies to remember preferences and understand site usage. You can control cookies through your browser settings.
5. Data Security
We take reasonable administrative and technical measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may also opt out of marketing communications at any time.
7. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision.
9. Contact Us
Empire Facility Solutions Group
116 Leila Street, Peekskill, NY 10566
Phone: 914-537-0194
Email: info@empirefacilitysolutionsgroup.com